Q: I am missing assembly instructions. Where can I get new ones?

A: Right here.

Q: When can I expect my order to arrive?

A: Since we are a manufacturer, we start building your order as soon as we receive it. For products like Fill & Drain Kits and Heaters, we ship it the same day. For Padded Rails, we ship in about 3 days. For complete beds, expect to receive your order in 1-2 weeks.

Q: How much is it to ship a bed to me?

A: Do you live in the 48 contiguous United States? If so, it is free curbside delivery for any of our beds.

If you would like to know more now, please feel free to call us: (888)836-3621

Or email us questions at: customerservice@thewaterbedfactory.com