Q: I am missing assembly instructions. Where can I get new ones?
A: Right here.
Q: When can I expect my order to arrive?
A: Since we are a manufacturer, we start building your order as soon as we receive it. For products like Fill & Drain Kits and Heaters, we ship it the same day. For Padded Rails, we ship in about 2 weeks.
Q: How much is it to ship a bed to me?
A: Do you live in the 48 contiguous United States? If so, it is free shipping!
You can email us questions at: customerservice@thewaterbedfactory.com